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Customer expectations are the key to customer satisfaction. The lower the expectations, the easier the task. As a result, many people in our industry have told us that it is a mistake to "set the bar" too high by indicating you will be astonished and delighted by our service.
We would not have it any other way. We can back up our claims and we do, day after day. Our service is not extraordinary to us, instead it is the way we believe our customers deserve to be treated and the only way we know to treat you.
Recently, in an effort to quantify our results, we surveyed our customers and are proud to report that, impossible as it seems, 100% of those surveyed indicated satisfaction with our product quality and the quality of our service. 100% also indicated either no problems or an immediate solution that satisfied them. Perhaps the ultimate statement is that 100% said they would recommend Cheyney Seafood!
What is it that produces these world class results?
It begins with the commitment of every Cheyney team member to courtesy, attention to detail, follow-up, dependability and reliability.
Our obligation and pledge is to "get it right the first time".
We believe astonishing service means:
- Everyday delivery (six days in most areas)
- Same-day delivery (available in most areas)
- AM special delivery (order by 6am, receive by noon)
- 24-hour order line
- 100% availability on most requested products
- No additional charge for special orders and only 24-hour notice required
- No additional "cutting" charge for custom cutting
- Low minimum order ($100), and only a $5 charge for orders below $100
Astonishing service is another element in the Cheyney Seafood Protection Plan that guarantees you a package of benefits to eliminate vendor frustrations and enhance your business.
"The sea folds away from you like a mystery.
You can look and look at it and mystery never leaves it."
—Carl Sandburg
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